I guess it is my fault for using telstra
I have spent over 2 hours being transfered from person to person, being put on hold and generally being shafted After 20 minutes of the merry-go-round today I ended up in what I am guessing is India and while that particular operator put me on hold a second time - I was cut off.
And that is just for a landline problem.
Don't get me started on the outstanding complaints I have with bigpond.*
Ok this post needs a video of me banging my head against a brick wall. Repeatedly.
It's personal. I know they are just making it as hard as possible to try to make a complaint. You can't email them about non-internet problems and they don't seem to want snail mail either. They just enjoy torturing us by playing the hold and pass game. I guess most people give up after the second call (rather than the fourth).
So if you are choosing a new telco and have any degree of real choice, take it from me - AVOID TELSTRA LIKE THE PLAGUE.
In the end the only option you have is to whine about the on a blog. So feel free, comments is open to share your worst (or best) I HATE TELSTRA story :)
* I resent giving so much money to telstra bloody bigpond but it is to do with exchange capacities and broadband speeds - basically a monopoly issue in my quirky corner of melbourne (optus not cabled, the exchange hamstrung by one large customer and a whole heap of other issues that make it difficult for ISPs to compete). It comes down to this - if I want 25 gb** of downloads a month at a half reasonable price at high speed - they've got the market sewn up.
** Obviously someone in the house watches a lot of
Labels: complaints about telstra