Wednesday, January 28, 2009

I guess it is my fault for using telstra

Every aspect of my relationship with this country's largest telco in fraught at the moment.

I have spent over 2 hours being transfered from person to person, being put on hold and generally being shafted After 20 minutes of the merry-go-round today I ended up in what I am guessing is India and while that particular operator put me on hold a second time - I was cut off.

And that is just for a landline problem.

Don't get me started on the outstanding complaints I have with bigpond.*

Ok this post needs a video of me banging my head against a brick wall. Repeatedly.

It's personal. I know they are just making it as hard as possible to try to make a complaint. You can't email them about non-internet problems and they don't seem to want snail mail either. They just enjoy torturing us by playing the hold and pass game. I guess most people give up after the second call (rather than the fourth).

So if you are choosing a new telco and have any degree of real choice, take it from me - AVOID TELSTRA LIKE THE PLAGUE.

In the end the only option you have is to whine about the on a blog. So feel free, comments is open to share your worst (or best) I HATE TELSTRA story :)

* I resent giving so much money to telstra bloody bigpond but it is to do with exchange capacities and broadband speeds - basically a monopoly issue in my quirky corner of melbourne (optus not cabled, the exchange hamstrung by one large customer and a whole heap of other issues that make it difficult for ISPs to compete). It comes down to this - if I want 25 gb** of downloads a month at a half reasonable price at high speed - they've got the market sewn up.

** Obviously someone in the house watches a lot of porn movies and we often go over 25 gb. Maybe one or both of us need to be more gainfully employed?



Blogger Ed said...

Iinet? Great service and they use Telstra cables.

4:09 PM  
Blogger Zoe said...

Be brave! Be prepared! Be persistent! Be victorious!

7:40 PM  
Blogger Melba said...

I FUCKING HATE TELSTRA SO MUCH. I have many stories of being fucked around by them, so in the end I changed to Optus who were better. But now I don't have anything to do with any of them save paying my mobile bill online each month.

Sorry to be so sweary but you've hit a nerve with me and Telstra. Years and years of frustration and anger.

RACV is another one, but not as bad because not as much contact with them.

11:55 PM  

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