Wednesday, January 28, 2009

I guess it is my fault for using telstra

Every aspect of my relationship with this country's largest telco in fraught at the moment.

I have spent over 2 hours being transfered from person to person, being put on hold and generally being shafted After 20 minutes of the merry-go-round today I ended up in what I am guessing is India and while that particular operator put me on hold a second time - I was cut off.

And that is just for a landline problem.

Don't get me started on the outstanding complaints I have with bigpond.*

Ok this post needs a video of me banging my head against a brick wall. Repeatedly.

It's personal. I know they are just making it as hard as possible to try to make a complaint. You can't email them about non-internet problems and they don't seem to want snail mail either. They just enjoy torturing us by playing the hold and pass game. I guess most people give up after the second call (rather than the fourth).

So if you are choosing a new telco and have any degree of real choice, take it from me - AVOID TELSTRA LIKE THE PLAGUE.

In the end the only option you have is to whine about the on a blog. So feel free, comments is open to share your worst (or best) I HATE TELSTRA story :)

* I resent giving so much money to telstra bloody bigpond but it is to do with exchange capacities and broadband speeds - basically a monopoly issue in my quirky corner of melbourne (optus not cabled, the exchange hamstrung by one large customer and a whole heap of other issues that make it difficult for ISPs to compete). It comes down to this - if I want 25 gb** of downloads a month at a half reasonable price at high speed - they've got the market sewn up.

** Obviously someone in the house watches a lot of porn movies and we often go over 25 gb. Maybe one or both of us need to be more gainfully employed?

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3 Comments:

Blogger Ed said...

Iinet? Great service and they use Telstra cables.

4:09 pm  
Blogger Zoe said...

Be brave! Be prepared! Be persistent! Be victorious!

7:40 pm  
Blogger Melba said...

I FUCKING HATE TELSTRA SO MUCH. I have many stories of being fucked around by them, so in the end I changed to Optus who were better. But now I don't have anything to do with any of them save paying my mobile bill online each month.

Sorry to be so sweary but you've hit a nerve with me and Telstra. Years and years of frustration and anger.

RACV is another one, but not as bad because not as much contact with them.

11:55 pm  

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